Policy / Contact / Shipping Information

Shipping policy & Arrival Information:

After you have made an order, your item will ship no later than 3 to 5 business days. Tracking numbers will be sent to every customer if shipping late. When an order ships late, someone from our customer service department will contact you promptly to explain the situation.

We provide free replacements for items damaged or lost during shipping.

Refund and return policy:

We have a no-cancellation policy in our shop. All sales are final. We only accept returns for defective merchandise. Defective merchandise will require inspection before we issue any refund or exchange. Defective merchandise must be returned promptly for inspection.

Privacy Policy / Security:

We will not use, sell or redistribute ANY of your personal information.

Contact & Support:

To contact customer service email us at support@eighty8keys.com. We will get back to you within 1 business day if not immediately.

Experience & Product Care:

Please choose your sizing appropriately using our sizing chart provided on each product description page. Follow the washing and care instructions on each garment to maintain the longevity of your purchase. For best results hand wash garments inside out separately with detergent.